Implement 4 Key Features In Your App To Boost On-demand Pick-up And Delivery

We live in an age of instant gratification which is highly demanding of services. To cope-up with escalating demands, we need to equip ourselves with efficient and robust mechanisms that allow us to perform well and bring about customer satisfaction simultaneously. With the help of a mobile application, it is quite possible to carry-out activities systematically and fulfill duties as a pick-up and delivery service provider, be it for anything - food, household items, special packages, anything.

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1) Track services real-time:

The ability to keep track of your service enables you to regulate key processes that make or break your business. When a customer avails your service from the app, you can immediately assign your employee to carry-out the respective task and fulfill the duty without much hassle. You can also automate this process using optimized software to achieve seamless performance. It is important to check the status of your drivers and vehicles. Moreover, this ensures that services are delivered efficiently, without delay.

2) Enable scheduling:

Allowing customers to schedule the pick-up and delivery through your app is a very important feature because this caters for convenience. Going by what comforts customers is the best way to earn customer trust and loyalty. Additionally, more than saving time, it helps both parties plan around process better thereby improving productivity.

3) In-app chat for convenience:

Integrating in-app chat options will minimize efforts from both sides, subsequently accelerating the entire process. While customers can get instant responses for queries, all booking details can be shared and recorded. This paves way for a clear form of communication. Providing customer care like this is actually preferred by customers themselves today. So, employing this feature will certainly benefit your pick-up and delivery service.

4) Provide alerts and reminders:

After confirmation of details and scheduling, sending notifications of alerts and reminders will ensure your customers that you are taking this job seriously. This improves your trustworthiness and reliability. Also, this will ensure that they don’t forget that they have availed your service since they might be busy with other things. This feature is important to overcome the fast-moving nature of our world today.

By deploying all these features perfectly, you will have your conversions shoot through the roof! If you are looking for a Mobile App Development Company in Malaysia, connect with Openwave! We house an arsenal of experts who are only one call away from delivering the best! Call us now to know more!

5 reasons why your users could be uninstalling your app

Got a mobile application and wanting not to have it fizz off from the mobile phones and the frenzy of customers in time? Here are the key reasons which drive mobile users to take the harsh step of uninstalling most mobile applications in time.

Repetitive content
 
Content that is boring, plainly laid out text and not engaging is what turns off most users from mobile applications and drives them to uninstall these in most situations. 

Lack of flow

The last thing needed in your mobile application is that it is stuck on a single page and the users are not able to traverse it and explore the various functionalities which the mobile application offers. This is what drives a great level of disinterest for users.

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Extensive storage needs

Today it is all about being compact and precise and when it comes to mobile applications too, no smartphone user likes to have their internal phone memory being clogged by a heavy storage application. The heavy storage also makes the application bulky and harder to use smoothly.

Irritating and intrusive advertising

Although including advertisements in your mobile application is a great way to monetize it and earn from them, but over-doing it can surely bring in counter benefits. No user wants to be intoxicated with intrusive advertisements, which can considerably bring down the customer experience.

Annoying notifications

While push notifications are a great way to grab user attention and target them with personalized content, overdo it and you risk losing them forever. Use the feature moderately instead of bombarding them with notifications on frequent intervals.

Want to assimilate these important points in your mobile application design strategy? Then have Openwave develop the most efficient and well optimized mobile application for your business.

How smart mobile apps can transform smart homes?

There were times when computers were sophisticated gadgets limited in use only for highly prolific tasks like putting men to the moon and steering air crafts. But mobile applications have truly turned this around and today more computers are found in a regular household than were found in sophisticated scientific facilities half a century ago.

Here are a few advantages which these smart mobile applications bring into a household and even to businesses which help to develop these:

The convenience of appliance use
 
Forget about worrying if you left your air conditioning switched on when you step out in a hurry from your home. Mobile applications on your phone can help you control almost every electronic device in your home remotely- anytime, anywhere!

The power of automation

Technologies for a long time have been making the mechanical and physical effort go away from the lives of people, and have replaced these with repetitive machines. Smart mobile applications today have however gone a step further and brought in smart learning which helps prevent problems faced by average households, rather than waiting for them to occur and then cure them.

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An increased customer base for businesses

As more and more households embrace and start to use these smart applications, businesses would have an even bigger customer base for their products and services. With the increased competitions, businesses would always be improving their game, which would, in turn, make things lovelier for users.

Better integration and lesser hand off
 
You no longer need separate keys for doors, windows, lockers, and safes in your home. Neither do you need to wait for appliances to break down before you can call in to get these services? With smart mobile applications driving households today, you can expect a single interface to control all these activities for you.

Are you excited about the possibilities which such a scenario open up for your business? And are you actively looking forward to hiring mobile application developers to help you capitalize on it? Then Openwave can be a partner of choice for you in this pursuit.

3 Guidelines You Must Follow To Pick The Best Mobile App Development Platform!

With the rise in the number of smartphone users, one thing is clear:  to survive is to build a mobile app. And that’s exactly what businesses around the world are doing! However, with the markets becoming increasingly saturated, it takes much more to succeed than merely building an app. What you build must be relevant, targeted, feature-rich, high performing and should have the capacity to uplift your business.

To accomplish this, you need the right mobile application development platform. The magnitude of options can be confusing to the uninitiated, and as a result, entrepreneurs end up choosing the most convenient option without knowing if the platform meets their requirements. If you don’t want to make the same mistake, then this article is for you.

Here we’ve provided the three guidelines you need to follow when it comes to choosing the best mobile app development platform for your needs:

1) Platform Features

The right platform should include a host of features including scalability, data synchronization, access control, app store deployment, third party software integration and more. It should also include an extendable back-end and middleware services to send out push notifications, enable data storage, authentication, etc.

2) Support for Different OS

An app can be deployed on different operating systems, with Android and Apple taking the lead. Most enterprises favor iOS, so you need to choose a platform accordingly. Android apps are more popular to reach a broad audience. There are also a few platforms that support the development of both Android and iOS apps and can be used if you need a prominent mobile presence.

3) Choosing Cross-Platform Development

A hybrid mobile application development platform will enable you to deploy an app that runs on multiple operating systems. With a single code base, the cross-platform tool generates variations that allow the application to work on different OS. However, such apps cannot explore the potential offered by native apps and are limited in terms of performance and functionality.

How to Make a Decision?

Depending on your requirements, you need to narrow down to the best platform before hiring mobile app developers in Malaysia for the same.  While native is best suited for performance-intensive applications, hybrid development is most suited for simple applications and in cases where you’re limited on budget. 

If you’re still struggling to make a decision, then leave it to Openwave. Being a leading Mobile App Development Company in Malaysia, it can analyze your requirements and help you make the best decision.

Top Ways to Use Mobile App Marketing for Social Media

The effort that you put into marketing your app is just as important as the effort you put into designing it. Nobody is going to use your app - no matter how good it is - if they don’t know it exists, after all. 

Social media is a great marketing platform for app developers, being cheap, global and instant. It is a great way to put your app out there, get user feedback for your app, and to drive up demand and retention rates.
 
What can you do with social media? 
 
Social media is a great tool for marketing, even if you have no marketing experience. You can use human connection elements to build a relationship with your customers and get them to see you as a person selling a product, and not just a product.
 
Apart from building a relationship with your customers, you should also use social media to provide useful information about your app. Write or hire someone to create content for you, including blogs, infographics, videos, and articles. 

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Here are the top social media platforms and how to get the most out of them:

Twitter

The maximum post length on Twitter is 140 characters, so your posts on Twitter have to be concise and to the point. If possible, leave space for re-tweeting, which will enable users to share your posts with their friends.  Twitter is mainly used by mobile users, so it’s perfect for app developers.  

Facebook
 
Facebook can be very effective if you’re willing to pay for ads, as the platform allows you to target users most likely to try out or buy your app. It takes less than 5 minutes to design an ad, too. Apart from paid ads, Facebook will let you post photos, videos, and informative content. 

Instagram
 
A picture is worth a thousand words, so they say. Instagram is a great tool for visual marketing- use photos to tell your story.
 
There are over 3 million apps on the Google Play Store at the moment, in direct competition with your app. Only a minor percentage of these apps make any money. If you’re struggling with getting users for your app, it might be worthwhile to consult professional developers in Malaysia from Openwave.

Reasons to Reconsider Your Stance of Not Being Mobile App Friendly

When people began to prefer browsing on their smartphones over their PCs, with some even spending more time on their phones compared to their TVS, companies began rolling out apps in an attempt to take advantage of this trend. Not many companies succeeded, though. That wasn’t surprising, seeing as we’re still in the nascent stage of mobile technology.

Some business owners are content with having just a website to promote their business – they don’t bother with mobile apps. If you’re one of these business owners, here are some reasons to reconsider your stance on not being mobile app friendly:

Do you think your app is just another version of your website?

Some business owners mistakenly think apps are just supposed to be a smaller, miniature version of their websites. However, customers who choose to download an app for a business choose to do so because they expect something more from it than what your website can provide – a convenient and simple way to access your most popular services. To put things simply, customers often use websites to browse for information and apps to opt for popular services.

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Do you think you’re safe because your website is responsive?

Are you one of those people who think having a responsive website is all it takes to be “mobile friendly”? A responsive website may help you attract customers, but apps are what will help you keep them. Apps add a touch of personalization that your responsive website never could.

Failing once doesn’t mean you should just give up

When the mobile app revolution started out, many business apps failed, simply because businesses and app developers had no idea of what they were doing or what customers wanted. We’ve come a long way from those early days, though. If you built an app before and it didn’t take off, you might want to give it another shot.

There are a large number of resources available online – many of them free – that let you build, maintain, and update a mobile app smoothly. Some mobile app developers also help you build an app from the ground up and provide post-deployment services at an affordable price. Get in touch with expert developers in Malaysia today!

Why Your Restaurant Business Needs a Mobile App to Flourish

Many people now spend more time on their smartphones as compared to their TVs or PCs. With smartphone sales headed through the roof – with more than 2 billion people expected to own one by 2019 – a large number of brick-and-mortar businesses are scrambling to put their businesses online through websites and apps.

 If you own a restaurant business and are on the fence about getting an app, here are some ways your restaurant would benefit from an app:

Your app will put your restaurant out there
 
Most people these days check a restaurant’s menu as well as reputation online before venturing there. Potential customers will be able to learn more about your restaurant through your app. Any glowing reviews visiting customers leave behind will influence customers positively – it’s a proven fact that customers are more likely to pay attention to other customers and their opinions instead of anything you claim about your restaurant. 

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Build customer loyalty through your app
 
Customers are more likely to visit your restaurant if you give them regular freebies or discounts on your food items. A loyalty program for returning customers – managed through your app – will help improve customer engagement and build loyalty towards your establishment. 

An app makes billing and reservations easy
 
A well-designed restaurant app gives customers access to several innovative features, including ordering on their smartphone screens and the instant generation of a bill. It’s hard to keep track of several tables and their unique orders during peak hours – an app can automate the entire process. Customers can also make reservations on their apps before visiting your restaurant for guaranteed seating. 

Your customers can order food online with a few taps 
 
Your customers will be able to order their favorite dishes from your menu with a few taps if you offer home delivery. You can also let them store their order history for when they order next time to make it faster. 
 
Are you planning on building a mobile app for your restaurant business? You can use several freely available tools to make a multi-platform app in quick time. The better alternative it to hire the services of professional developers in Malaysia to do it for you, as this may be a worthwhile investment in the long run.

5 Ways in Which a Mobile App Can Help a Restaurant Business Grow

Restaurant owners often have to deal with fluctuating customer attendance, especially during holidays or the weekends. Sometimes customer numbers can be very high, outnumbering staff members and making it very hard for the servers to keep up with orders. 

Mobile technology can help in such cases. Not only is it easy to implement, but it also provides a range of advantages like streamlined service and reduced waiting time for both customers and restaurant staff.
 

Almost everyone carries a smartphone these days. In fact, over by the year 2020, over 6 billion smartphones are expected to be active in the world. Here are 5 ways why getting a mobile app developed for a restaurant is good for business:

1)    Reservations at the touch of a button:

Instead of calling ahead, customers can instead use the restaurant app to check for places and reserve places accordingly.
 

2)    Automated advertising to lure more customers:

It was typical for restaurant flyers and coupons to make their way to a potential client’s mailbox. These days, a significant amount of this promotion is carried out through apps and online social media instead. It is convenient for customers and cost-effective for restaurants. 

Mobile app for Restaurant

3)    Convenient billing options for fast service:

Restaurant Billing is a very complex process, as commonly there are at least a dozen tables occupied at one time by a moderately popular restaurant and each table places a unique order. Last minute additions to a bill are also very common. A restaurant app takes out a lot of the hassle involved in billing by making the process semi-automated. It can also calculate a tip to make things even easier for customers.
 

4)    Ramp up online orders and home delivery:

Customers can place orders for their favorite foods through their smartphones, remotely and conveniently.
 

5)    Drive business growth:

A well-designed restaurant mobileapp made by a competent developer can give a significant edge to any restaurant business. A restaurant app not only helps with the running of a restaurant business, but it can also be utilized for promotion and distribution of a product. Apart from that, it is a good way for a typical restaurant business to keep a tab on its competitors.

Start writing your restaurant’s success story today with a mobile app!

5 Things to Include in Your RFP to Win A Brilliant Provider

A website developer will need to know everything about your organization to build the perfect site. Your RFP (Request for Proposal) for the site will speak bounds about your organization and is the single most thing that is capable of attracting the best providers out there. Writing a good RFP is not all that hard as you may assume, it is easier than you think it is. Once you put forward a good RFP, you can expect an excellent vendor to work with you. 

 

Here are the five essential constituents that your RFP must include:

1. What does the vendor have to do? 

 

Explain briefly about what you aim to develop out of this project. Your provider will want to know what works best for you. It is imperative for you to give out all the necessary details about your organization that you’d like to include on the website. Convey what you expect from them, the deadlines that they have to meet, and other areas that you want them to cover. 

 

2. Specifications:

It is one of the most important things that you’ve to consider before asking your vendor to create a website for you. Enlist those attractive qualities about your organization that makes it so unique. Once you do this, the vendor will be able to identify why he/she has to select your proposal and work with you to build a fantastic website. 

 

3. Schedule 

 

Deadlines can be very daunting for the developers. But when you’re quite flexible about it, the vendors are likely to be inclined to your project and also will work very well. Website development is not a task that can be done in a matter of few hours, with higher specifications, it may even take months. Make sure your schedule is realistic and highly specific. Be flexible and honest, and you can expect an honest response from the vendor. 

 

4. Talk about the technical stuff! 

 

The technical requirements are highly variable depending upon the type of organization. Some of the most important requirements that you’ll have to outline in your proposal would be to specify the programming language, user accounts, mode of payment, etc. 

 

You don’t need to know everything about website development to write a great RFP. With a good knowledge about your organization and also by learning a little about website development, you can write a great RFP and hire the best vendor out there!